Customer Service Manager - Jobs, Careers, Employment, Hiring, Training, Canada, Ontario, BC, USA

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Job Information

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Job Title

Customer Service Manager

Job Location

Halifax, Nova Scotia, Canada

Type of Work

Transportation And Warehouse

Salary Range

$75,000 to $80,000

Job Description and Requirements:

The Customer Service Manager will effectively staff, train, motivate and manage the Customer Service and Support Service Centres in Canada, ensuring an optimum service is offered to all Customers in accordance with business standards. The successful candidate will actively participate in business policy reviews to guarantee continued quality processes are upheld in the marketplace. The Customer Service Manager will promote revenue growth, productivity, and exceptional levels of customer satisfaction while assisting customers with bookings, rates, deliveries and offering any assistance to facilitate additional Transportation requirements.

SKILLS & QUALIFICATIONS
In addition to initiative, integrity, strong work ethic and being a team player:

Bachelor�s degree or equivalent education and experience
Minimum ten years customer service experience, transportation or marine experience preferred
At least five years of management experience, preferably 10 years with previous customer service management experience required
Experience in more than one of the following disciplines: Documentation, Logistics, Marine & Terminal Operations, Human Resources, Marketing, and Finance
Well-developed business acumen
Ability to multi-task and handle numerous assignments simultaneously
Customer service-oriented
Strong leadership skills and the ability to take initiative
Excellent verbal, telephone, and written communication skills
Ability to work well in a team environment.
A professional, positive and enthusiastic attitude with superior interpersonal and negotiation skills
Proficient in computer use
Strong listening, feedback and problem solving skills.
Effective training and facilitation skills.
Highly developed coaching & counseling skills

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