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Job Description	POSITION SUMMARY: The Service Centre Manager is responsible for the overall management of an LTL operation. The successful candidate will lead employees to meet company KPIs, ensuring deliveries are made on time and customer satisfaction is maintained. The Service Centre Manager will strive to maximize operations efficiencies, reducing costs while maintaining a high level of performance. DUTIES/RESPONSIBILITIES/ACCOUNTABILITIES: Plan daily operational needs to ensure the smooth pick-up and delivery of all shipments Monitor and analyze all opportunities to reduce costs and improve efficiencies Provide clear and frequent communication to staff on centre productivity and company policies and procedures Communicate with dispatch teams to coordinate the movement of equipment and shipments Responsible for the clean and safe working condition of the facility and equipment Organize safety teams and facilitate meetings Lead, educate and develop employees Implement company policies in all matters including hiring, disciplinary issues and terminations Communicate with sales team to ensure customer and company needs are met Assist customers with rate quotes, claim information and scheduling appointments Ensure all OS&D is identified and processed properly Identify shipment weight and classification errors Review and investigate claims Monitor actual performance data and gather information for reporting Oversee the training and development of all new employees SKILLS & QUALIFICATIONS In addition to initiative, integrity, strong work ethic and being a team player: College/University education preferred Minimum 5 years LTL operations experience Well-versed in DOT rules and regulations and the Canada Labour Code Part II Strong leadership, communication and interpersonal skills Organized with ability to multi-task in a fast-paced environment Knowledgeable in use of Microsoft Office and Internet
Must screen for requirements
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