Job Details

Job Title
Job Location
Job Hours
Compensation
Job Description	We are looking for that person that truly cares about our customers and that lives and breathes our mission statement on a daily basis. This frontline position is key to maintaining and upholding the service reputation and standards FunctionFox has established over the last 9 years. This position has to have the flexibility to work in the Victoria office during the day from 9 am - 5 pm as well as telecommuting some nights and weekends. You have: A positive attitude, infectious enthusiasm as well as a curiosity for all things online and related to small creative companies. You continually strive to improve the customer experience by passing on knowledge gained to the rest of the team and fueling product development by recommending features that benefit our customers. You will be responsible for: * Answering presale product questions for all FunctionFox products. * Troubleshooting technical issues for both Macs and PCs and all related browsers and Operating Systems. * Deciphering customer needs by listening and communicating effectively both through email and on the phone - no canned responses. * Providing post sale training of the product through walkthroughs either over the phone or by using meeting collaboration software. * Maintaining meticulous customer records by updating account information in internal systems - must be detail orientated and comfortable juggling multiple tasks a day with many interruptions. * Updating and processing billing information in internal systems. * Promoting best practices internally and externally on product usage. * Coaching and teaching the sales team to use new product features. * Building long term relationships with customers not just solving their immediate needs. * Reporting and passing on customer feedback to the rest of the team using internal tools provided. * Being the voice of the customer in all internal meetings to keep the service and customer focus relevant. You have the following skills and qualifications: * Experience - 5+ years of experience in customer service specializing in problem solving and conflict resolution. * Communication - ability to prioritize and communicate efficiently over the phone and via email in a fast paced work environment. * Character - Must be friendly, confident, flexible, calm, patient and passionate about providing top quality customer service. * Mac and PC - comfortable in both environments
Must screen for requirements
Special Notes